How Do I Update My Subscription

Modified on Wed, 03 Apr 2024 at 10:00 AM

You can update your subscription in the Customer Center. In this article, we will go over: 


View Subscription History

  1. Go to Customer Center.
  2. Sign in using the magic link or use your email and password. The magic link will be sent to your email. 
  3. Once you log in, click on account settings button. 
  4. Next, click on subscriptions.
  5. On the right side, click on the page icon to view your subscription order history.
    • Screenshot_2023-03-29_at_1.13.09_PM.png


Downgrade Or Upgrade Subscription

  1. On the subscriptions, go to the subscription you would like to upgrade or downgrade and click on the gearicon.
    • Screenshot_2023-03-29_at_1.14.36_PM.png
  2. You will be able to see the current plan you are on and the available options to upgrade and downgrade. Select the plan you wish to change to. Go to the pricing page for current pricing
    • Screenshot_2023-03-29_at_1.10.35_PM.png


Cancel Subscription

  1. On the subscriptions, go to the subscription you would like to cancel and click on the prohibitionicon.
    • Screenshot_2023-03-29_at_1.15.46_PM.png
  2. Select a reason for cancelling dropdown menu. 
  3. Click the submitbutton. 
    • Screenshot_2023-03-29_at_1.06.32_PM.png


Reactivate Cancelled Subscription

  1. On the subscriptions, go to the subscription you would like to reactivate and click on the page icon. 
  2. Click on the reactivate subscriptionbutton.
    • Screenshot_2023-03-29_at_1.07.05_PM.png
  3. Click on pay $__ and reactivatebutton. 
    • Screenshot_2023-03-29_at_1.07.24_PM.png


Change The Payment Method Of A Subscription

  1. On the subscriptions, click on the page icon, then the cardicon. 
    • Screenshot_2023-03-29_at_1.19.18_PM.png
  2. Select the payment card you would like to use.
    • Screenshot_2023-03-29_at_1.08.04_PM.png



We are currently transitioning to a new backend system. If you made your purchase recently, please try logging into the customer center to update your contact information. However, if you are unable to log in, please contact our support team using the button at the bottom right corner of the screen. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Home | Support | Privacy Policy | Terms of Service

© Copyright 2023 Etison LLC DBA Geru. All rights Reserved. Various trademarks held by their respective owners.

This website is not a part of the Facebook website or Meta Platforms Inc. Additionally, this site and product is not endorsed by (nor affiliated with) Facebook Or Meta Platforms Inc. in any way. Facebook is a registered trademark of Facebook Inc.